Conducting Business

Terms And Conditions

Each business transaction is governed by the following terms and conditions specific to the site to which goods or services are provided.

Supplier Code of Conduct

Kohler Co. is committed to lawful, ethical and fair practices in all operations, and we conduct business with suppliers who share that commitment. We expect our suppliers to obey minimum international fair labor practices that require them to treat workers fairly, provide a safe and healthy work environment and protect environmental quality as set forth in the Supplier Code of Conduct. Certification is required once every five years.

Global Supplier Quality Manual

The manual conveys core minimum quality requirements and expectations for all suppliers of production materials, products and services to the family of businesses owned directly or indirectly by Kohler Co. Agreement is required every five years.

Supplier Change Request

Kohler Co. must approve any product or process changes having the potential to affect the fit, form or function of the products purchased from you. Approval for the requested change must be gained from Kohler Co. prior to making any changes through the change request form.

Electronic Procurement

Kohler Co. is continually striving to improve upon its communication and business efficiency with suppliers by utilizing Electronic transaction processes. Kohler Co. has deployed Electronic Data Interchange (EDI) to replace many of our paper or fax based communication methods. In addition, we have enabled a Supplier Web Portal that provides suppliers access to current long-term planning requirements, product inventory levels, open purchase orders, blocked invoice reports and payment status inquiries on-demand.

Import Compliance

  • Customs Trade Partnership Against Terrorism (CTPAT)
    Suppliers importing into the United States must submit a completed questionnaire annually to maintain our CTPAT membership.
  • International Wood Packing Rules
    Any supplier shipping product into the United States that includes wood packing is required to comply with this regulation.
    Wood Packing Material Import Final Rules (PDF)

California Transparency in Supply Chain Act Disclosure

Kohler Co. is committed to ethical sourcing practices. As we expand our business activities both domestically and globally Kohler Co. expects that our supply base abide by all applicable laws and regulations in the manufacture and distribution of merchandise or services provided.

On January 1, 2012, the California Transparency in Supply Chains Act of 2010 (SB 657) went into effect in the State of California. This law was designed to increase the amount of information made available by manufacturers and retailers regarding their efforts (if any) to address the issue of slavery and human trafficking, thereby allowing consumers to make better, more informed choices regarding the products they buy and the companies they choose to support. 

Internal Accountability

Kohler Co. educates employees responsible for sourcing products on how to identify and respond to social and environmental responsibility issues, such as forced labor or child labor. All associates and contractors of Kohler Co. are also required to comply with our Business Ethics, which includes provisions aimed to ensure that these business partner or supplier operations are complying with all applicable laws.